The industrial visit to The Park Hotel, Kolkata provided students with practical exposure to hospitality operations and guest service practices. The visit helped them understand industry standards, professional conduct, and customer service in a real hotel environment.

Key Highlights & Learning Outcomes

• Observed live guest check-in and check-out procedures at the front desk.
• Learned the importance of creating a positive first impression and delivering quality guest service.
• Interacted with the guest relations team to understand SOPs for handling guest requests and complaints.
• Gained exposure to professional grooming standards and workplace etiquette followed in the hospitality industry.
• Developed an understanding of effective communication skills and customer service practices required in a 4-star hotel environment.